Customers

Customer case studies

How four teams prepared for audits: the situation they started from, the approach they took, and what changed, measured over the engagement.

Sample data — company names are placeholders in brackets and all figures are sample figures

Featured case studies

Move through the four studies with the buttons, the dots, or the arrow keys. Each slide ends with a link to the full study.

All case studies

Financial services · 1,200 staff, payments platform

Financial services case study

[COMPANY NAME] Placeholder

Sample situation: evidence for the first SOC 2 Type II window was spread across four cloud accounts and three ticketing queues, and the audit started in nine weeks.

-58%
Staff hours spent on evidence requests (hours per audit)
96%
Evidence items collected on schedule (of items due)
0 major
Audit findings raised (findings)

Sample outcome: the observation window closed with no major findings, and the following year's evidence calendar ran on the schedule set during this engagement.

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Healthcare technology · 640 staff, clinical software

Healthcare technology case study

[COMPANY NAME] Placeholder

Sample situation: one team carried HIPAA duties for clinical customers and SOC 2 duties for platform customers, with two separate spreadsheets and two audit dates.

-41
Controls maintained in duplicate (controls)
120+
Business associate agreements tracked (agreements)
6 days
Access review cycle time (days, was 21)

Sample outcome: both audits run from the same control register, and access reviews finish in under a week each quarter.

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Software and SaaS · 280 staff, developer tools

Software and SaaS case study

[COMPANY NAME] Placeholder

Sample situation: enterprise prospects sent long security questionnaires that took the founding team days each, and deals stalled in review for a quarter.

1 day
Median questionnaire turnaround (business days, was 6)
88%
Security reviews passed without escalation (of reviews)
-70%
Late-stage deals delayed by review (deals per quarter)

Sample outcome: security review stopped being the slow step in enterprise deals, and questionnaire answers now come from published material.

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Retail group · 4,800 staff, retail and online

Retail group case study

[COMPANY NAME] Placeholder

Sample situation: seasonal hiring doubled store headcount twice a year, and PCI scope kept growing as new sales channels opened.

100%
Seasonal access reviews on time (of reviews)
34
Payment systems in one evidence scope (systems)
0
Privacy request deadline misses (per year)

Sample outcome: the annual PCI assessment passed on the first submission, and privacy requests were answered inside their deadlines for a full year.

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Start from your next audit date

See how the evidence calendar, control register, and trust center fit together on a call with your frameworks in view.